Terms of use

About this update

This version explains receipt and data risks, service limitations and responsibility for loss. It applies to new users who accept it. For existing users, material changes apply only after the notice and any acceptance required by the Changes to these terms section and applicable law. Publishing this page alone does not obtain your consent, remove accrued rights or retrospectively limit responsibility for an earlier event.

Acceptance and your choice to use the service

Please read and agree to these terms before creating an AU Receipt account or using the service. If you do not agree, do not create an account or begin using the service. You are free to choose another service. Where we ask you to accept these terms in the app, your affirmative acceptance records your agreement; merely viewing this website does not record acceptance on your behalf.

If you already have an account and do not accept a material update, you may stop using the service and request account deletion. You may still retrieve or export existing records, contact support, exercise privacy rights and resolve existing purchases or disputes without accepting new limitations on those matters. Any new use after an update is subject to the notice and acceptance requirements explained below. Stopping use does not cancel a store subscription; cancel renewal separately through the store. Acceptance does not waive rights that cannot lawfully be waived.

The service and who can use it

AU Receipt helps you capture, organise, review, synchronise and export receipt records. The website provides product information and support; it does not provide a Web receipt manager. The service is for adults aged 18 or older who can legally enter into these terms. If you use it for an organisation, you must have authority to act for that organisation.

AU Receipt is a record-keeping aid and does not provide accounting, tax, legal or financial advice. Recognition and automated suggestions can contain errors. Check receipt details, calculations and exports against your original records before relying on them, and keep originals where needed for tax, legal or warranty purposes. These responsibilities do not reduce our obligations or your rights under applicable law.

Your account

Sign-in uses a one-time code sent to your email address. Verifying a new email address creates an account. Use an address you control, protect your device and sign-in codes, and contact us if you suspect unauthorised access. Do not share codes to transfer your account to someone else. You are responsible for your own use of the service, but are not automatically responsible for every unauthorised action on your account.

Your content and permitted use

You retain your rights in receipt images, notes and other content you provide. You give us and service providers acting on our instructions a limited permission to host, copy, process, transmit and display that content only as needed to provide the features you request, maintain security and meet applicable legal obligations. This permission does not transfer ownership or authorise selling your content or using it in advertising. It ends when the content is deleted, except for the limited retention described in our privacy policy.

Only upload content you have permission to use. Do not use the service unlawfully, infringe another person's rights, upload malicious material, access another account without permission, bypass access controls or deliberately disrupt the service. You may report a suspected security issue privately through support.

Software, design and brand rights

Rights in the AU Receipt software, website, design and branding remain with us or the relevant rights holders. Subject to these terms, you have a limited, non-exclusive permission to access and use the service for its intended features. This does not transfer ownership of our software or branding, and does not change your ownership of the receipts and other content you provide.

Do not copy, sell, redistribute or use our software or branding to suggest an affiliation or endorsement without permission, except where permitted by applicable law or a relevant licence. Third-party and open-source components remain subject to their own licences; these terms do not restrict rights those licences or applicable law give you.

Optional purchases and access

AU Receipt is not yet listed on Google Play. These terms do not start a paid subscription or authorise a charge. Any future purchase is optional and requires your separate confirmation after the purchase screen shows the price, billing period, benefits and any renewal or trial conditions. An account trial without payment details does not automatically become a paid subscription.

If you later buy a store subscription, its disclosed store billing and cancellation rules apply alongside your statutory rights. Cancelling renewal and deleting an AU Receipt account are separate actions: account deletion does not itself cancel a subscription held with a store. Contact support if you need help with a purchase or refund; store procedures do not remove any remedy you are entitled to receive from us.

Feature access and any usage limits are shown in the app. We will not impose a new charge simply because you continue to use a free feature or contact support.

Privacy and account deletion

Our privacy policy explains data processing, service providers, retention and your choices. Reading these terms or sending a support request does not give consent to unrelated marketing or unnecessary data collection.

You may stop using AU Receipt and request deletion through the app or our account deletion page, including if you no longer have the app. We verify account ownership before deleting data and aim to complete deletion within 30 days after verification. If additional time is needed, we will explain why and provide an updated timeframe, subject to any shorter legal deadline. The deletion page and privacy policy explain the scope and limited retention exceptions. Save any records you need before deletion; deleting your account is different from signing out or moving an individual receipt to Trash.

Availability, suspension and ending access

We use reasonable care to provide the service, but cannot promise uninterrupted access or error-free automated results. Devices, networks and external services can fail. Contact us about problems so we can investigate and provide any remedy required by law.

We may restrict or suspend access when reasonably necessary to address a security risk, serious or repeated misuse, or a legal requirement. We will use measures proportionate to the issue, explain the reason and allow you to respond or correct it where practical. Immediate action may be needed to prevent harm or comply with law; we will notify you when it is safe and lawful to do so. You can ask support to review a decision.

If we discontinue the service or end your access, we will give reasonable notice and an opportunity to retrieve your records where practical and lawful. Ending access does not remove rights to refunds, other remedies, privacy requests or complaints.

Receipt loss and backups

Keep your original receipts and independent copies of important records. AU Receipt helps you organise receipts; it is not a guaranteed permanent archive. Before discarding originals, clearing a device or deleting an account, check that the records and exports you need are complete and readable.

Receipts, images, notes and exports can be lost, corrupted or become inaccessible through device damage or loss, storage faults, accidental deletion, interrupted uploads, software errors or unauthorised access. We do not guarantee recovery of every record or restoration of permanently deleted data. Under the responsibility limits below, we do not bear loss caused by your intentional deletion or failure to take reasonable precautions that would have avoided the loss.

Data errors and checking results

Recognition, merchant matching, categories, dates, amounts, tax fields, reports and exports can contain errors, omissions, duplicates or rounding differences. You must check important results against the original receipt before using them for a return, reimbursement, warranty claim, business decision or other consequential purpose.

We do not guarantee that a third party will accept a receipt or export, or that using AU Receipt will produce a particular saving or financial outcome. We do not bear loss caused by incorrect information you provide or your use of unchecked results contrary to these instructions, except to the extent our failure contributed to that loss.

Sync failures and incomplete uploads

Scanning or saving on a device does not by itself confirm that a cloud upload has succeeded. Connectivity problems, interrupted sessions, storage limits, conflicting changes and technical faults may delay or prevent synchronisation. Unuploaded records may exist only on the originating device. Check that important records are accessible where you need them before relying on synchronisation or removing local copies.

We do not guarantee immediate sync, successful transfer of every offline change or recovery of data that never reached the service. Sync is not an independent backup: unwanted edits, corruption and deletions may also synchronise. Keep a separate copy of essential records.

Service interruptions and external events

We do not guarantee uninterrupted or error-free access. Maintenance, upgrades, device or operating-system changes, cloud outages, email delays, network failures and security incidents can interrupt receipt access, uploads, sync, exports and recovery. We do not bear loss caused solely by independent third-party failures outside our reasonable control; this does not excuse our own failure in selecting or managing a provider.

Neither party is responsible for a delay or failure directly caused by events outside its reasonable control that could not reasonably have been prevented or overcome. These include flood, bushfire, earthquake, severe weather, epidemic, war, terrorism, civil disturbance, government restrictions, widespread power or communications failures, and malicious attacks despite appropriate safeguards. Ordinary software defects and avoidable security failures do not automatically qualify. This relief lasts only for the affected obligations and period. We will take reasonable steps to reduce disruption, communicate material outages where practical and restore service.

Financial losses and compensation limit

Three-times-fees liability cap. Subject to the common exception below, our total aggregate liability connected with AU Receipt will not exceed three times the total AU Receipt service fees you actually paid before the event giving rise to the claim, or the first event in a series of related claims. This is a cumulative limit, not a separate allowance for each claim. App-store payments count before store commission. Device costs, connectivity, professional fees and unrelated purchases are not included. If no AU Receipt service fees have been paid, this contractual cap is zero.

Indirect and additional losses. Subject to the same exception, we do not compensate indirect, incidental, consequential, special or exemplary losses, including lost profits, revenue, anticipated savings, business opportunities or goodwill. We also exclude losses not reasonably foreseeable when the relevant agreement was made, or not caused or contributed to by our failure. Direct receipt-data loss or reasonable recovery costs are not automatically classified as indirect losses.

Take reasonable steps to limit avoidable loss and report missing or incorrect records promptly. Keep originals, exports and relevant error details to help investigation. Recovery attempts do not guarantee restoration. Your contribution to a loss may reduce the amount recoverable, but a missing backup does not automatically invalidate a claim.

If deliberate unlawful use or knowing infringement by you causes a third-party claim, we may seek reasonable, documented losses attributable to that conduct. We will notify you, allow you to respond, limit avoidable costs and obtain your agreement before a settlement binds you. This does not cover ordinary mistakes or loss caused by us.

Common exception. The cap and all exclusions apply only where permitted by applicable law and do not limit or exclude any rights, remedies or liability that cannot lawfully be limited or excluded.

Respectful support and preventing abuse

You may question our decisions, report problems and make complaints. Please do not use support channels to threaten or harass anyone, send unlawful material, impersonate someone else, or deliberately flood the service with messages or automated requests. Criticism, a negative review or a good-faith complaint is not, by itself, misuse.

Where reasonably necessary to protect people or keep support available, we may combine duplicate requests, limit abusive communications or ask you to use one designated channel. We will keep measures proportionate and explain them where safe and practical. A communication restriction does not remove your consumer remedies or your ability to make a privacy, access or deletion request; we will provide a reasonable alternative way to handle those matters. Nothing here prevents you from contacting a regulator, seeking advice or pursuing an available legal remedy.

Changes to these terms

We may update these terms to reflect service improvements, security needs or changes in law. We will publish the updated date and give reasonable advance notice of changes that materially affect your rights, unless urgent legal or security reasons require earlier action. Changes do not retrospectively remove accrued rights. Where consent is required, we will ask for it separately. If you do not accept a material change, you may stop using the service and request your data or account deletion, without losing any statutory remedy.

Support, complaints and applicable law

Contact Wei Cui (GuGu Develop) at support@aureceipt.com or use our support form. We aim to reply within five business days. This is a response target, not a promise that every issue will be resolved in that time. Please describe the problem and the outcome you seek; do not include passwords or sign-in codes. We will consider complaints fairly and explain our response.

These terms are governed by the laws of Victoria and applicable Australian law, without removing mandatory consumer protections available where you live. We encourage contacting us first so we can try to resolve concerns, but you do not waive your right to contact a regulator, seek independent advice or use a court or tribunal available under applicable law. These terms do not require exclusive arbitration or an exclusive court location. If a provision cannot lawfully be enforced, the remaining provisions continue to apply to the extent permitted by law.