au receipt.

HERE TO HELP

AU Receipt support

Contact Wei Cui (GuGu Develop), the individual developer of AU Receipt in Victoria, Australia. We aim to reply within 5 business days.

Effective 8 September 2026

Contact us

Support and privacy contact: support@aureceipt.com

Use this form or email us directly. Requests go to our support inbox. Sending a request does not sign you up for marketing. If your matter takes longer, we will explain the next steps.

Send a support request

We use your email and message to handle this request, as explained in our privacy policy. Do not include passwords, sign-in codes, receipt images, tax file numbers or full payment-card details. No attachments or marketing signup.

Account and data deletion

You can request deletion without reinstalling the app on our account and data deletion page. We verify account ownership before deleting or disclosing data. Submitting an email address alone does not authorise deletion. For a request about only some data, describe the scope in your message.

Sign-in help

Use the email address associated with your account. Check your junk folder if a sign-in code is missing, and allow time before requesting another. Never send us a password or sign-in code. If you cannot access the account email, contact support: we will discuss proportionate verification options without asking for receipt images as routine identity evidence. We may be unable to proceed if ownership cannot be established safely.

Purchases and subscriptions

AU Receipt is being prepared for public release; a public Google Play listing is not yet available. We do not offer website purchases. If you have a store subscription, you can manage it in the Google Play Subscription Center or your Apple account. Account deletion does not cancel a store subscription. Contact us about service problems or consumer remedies; store refund procedures do not replace your applicable statutory rights.

Receipt and export help

Review recognised details against your original receipt before confirming. Recognition and categorisation can be wrong. Keep original records needed for tax, warranty or legal purposes. Avoid sending financial documents to support; describe the problem and app version first. We will explain if any further information is necessary.

Privacy and complaints

For access, correction or privacy complaints, select the privacy topic and describe the issue. We aim to acknowledge it within 5 business days and provide a substantive response within 30 days, explaining any delay. Read our privacy policy and terms. You remain free to approach an applicable regulator or use other legal remedies.