Delete your AU Receipt account

Verified self-service deletion

Read the scope and retention details below before continuing. This optional flow verifies your existing account email and then asks for a separate permanent-deletion confirmation.

Request deletion without the app

Submit this form or email support@aureceipt.com with the subject “AU Receipt account deletion”. Use your account email if you still have access. To request only particular data be deleted, describe that instead. We do not charge a deletion fee or require you to reinstall the app.

Deletion support contact: support@aureceipt.com

Verification and timing

The support request form creates a support request; it does not delete an account or confirm whether an email has an account. Before acting, we verify account ownership using a secure sign-in process or proportionate alternative checks. Never send support a sign-in code or password. If you cannot access your email, tell us; we will discuss the options and explain if we cannot safely verify ownership.

We aim to reply within 5 business days and complete verified deletion requests within 30 days. We will explain any delay or lawful retention exception and confirm the outcome. A failed self-service deletion is not a completed deletion: retry or contact us with the error description, without including a session token.

Delete from the app

In AU Receipt, open Settings → Danger zone → Delete account, read the warning, type DELETE and confirm. You must be signed in to the account being deleted. Export anything you want to keep first. Deletion permanently removes the account; signing out or placing a receipt in Trash does not.

What is removed

• Your authentication account and access to its private cloud data.
• Cloud receipt records and images, OCR text and positions, corrections, notes, tags, line items, synchronisation and review history associated with the account.
• Associated category feedback and account-linked processing records.
• Account-specific local databases, receipt images, cached exports and pending scans on the device completing an in-app deletion.

Where a configured processor holds an associated customer profile, the deletion flow requests its deletion. A processor failure may prevent completion and require a retry. Web deletion cannot remotely erase an offline device or copies you exported or shared. Clear AU Receipt app data on your other devices and remove exported copies yourself; recipients control copies you already shared with them.

Limited records and backups

A keyed hash of the account email, original account identifier and trial dates may remain for up to 12 months after the trial ends to prevent repeated free trials. This does not keep the account or receipt collection active. Purchase ownership and billing event records may remain where needed to prevent purchase transfer, resolve transactions or meet legal obligations; they are separate from your receipt archive. Contact us for the records and retention basis relevant to your account.

Closed support conversations in our database are retained for 12 months after archival; Spam is cleared after 30 days. Email-provider copies follow separate provider retention rules. We may need to retain limited records for an unresolved dispute or legal requirement and will explain the reason. Active-service deletion is not a claim of immediate erasure from every infrastructure backup or security log. See the privacy policy for these limits.

Cancel store subscriptions separately

Account deletion does not cancel a Google Play or Apple subscription. To stop future renewals, cancel it through your store account. Use the Google Play Subscription Center for Google Play. An active subscription does not remove your right to request account deletion.